Refunds and cancellation
Last updated: 2026-09-07
These terms are governed by Dutch law, which gives you a fourteen-day right to cancel — and we apply it to every buyer, wherever you live. For up to fourteen days after your purchase you may cancel the order without giving a reason. Here is how that works at Pixavo.
The cooling-off period
The cancellation period is fourteen days and starts on the day of your purchase. Within that period you may cancel the agreement without giving a reason and at no cost.
How to withdraw
Let us know within the cooling-off period that you want to cancel. An email to support@pixavo.io is enough; you may also use the model form at the bottom of this page. We will confirm receipt of your withdrawal.
Refund
After your withdrawal we refund the full purchase amount, within fourteen days at the latest, using the same payment method you paid with. There are no costs to you.
And after the cooling-off period?
If your wedding already fell within those fourteen days, or you are dissatisfied later, you can always fall back on our satisfaction guarantee: not happy after the wedding day means your money back. The details are in the terms and conditions.
Model withdrawal form
Prefer to do it formally? Fill this in and email it to support@pixavo.io. This form is optional — a plain email works too.
To Pixavo, eenmanszaak, Klaproos 21, 7483 AR Haaksbergen, Netherlands: I hereby give notice that I withdraw from our agreement regarding Pixavo. – Ordered on: … – Your name: … – Your address: … – Your email: … – Date: …